Create a support request

Please email your support requests to [[email protected]](mailto:[email protected]?subject=%5BYour%20Company%20Name%5D%20Support%20request%3A%20).

Using this email address will ensure that your email is seen by the team.

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Please include the following information in your request:

Your name and organisation
A contact phone number, in case we need to contact you urgently
A 1-line summary of the problem
A longer description of the problem:
- If something failed or your received an error message, a more detailed description of the problem including the steps you took up to that point
- If you got an unexpected result and the expected result.
Screenshots or error messages
If this is happening on a specific page, please include a link to the page where this is happening.

The following information is optional but very helpful:

Information about your browser. Please also include the version number if possible.
Information about your operating system. If you know how to find it, please send us details of the language settings and locale.

We recommend you enable support access to your account. This lets us see Moli as you see it and can speed up support. You can enable support access in your account settings as shown below.

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We help wind energy professionals save time by automating wind lidar and met mast monitoring.

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